PLEASE NOTE:

Due to the volume of orders being processed through the UPS system as a result of Black Friday sales.
We will suspend shipping any perishable orders that are in a two day transit time from our warehouse during the week of November 26th. This is as a result of long delays experienced during the same period last year.

2018 Holiday Shipping Deadlines

Due to the volume of orders we receive during the months of November
and December, please allow 2 -3 business days for order processing.

Please note these orders must meet the requirements set out in our shipping policy.

You may schedule your order to ship at a future date by using our 'Special Delivery Instructions' during checkout.

UPS Ground : UPS will not guarantee the transit time for UPS Ground during the period Nov 22nd - Dec 23rd. This is the slowest method of transportation. Please remember that if you choose ground transportation UPS may take up to 8 business days to deliver your package from the time it leaves our warehouse. If you wish to use this shipping method please order early to avoid disappointment. We do not recommend shipping perishable products via UPS Ground at this time of year. Please note we cannot be held responsible for late shipments or perishable products that spoil as a result of UPS delays when shipping via UPS Ground.

UPS Second Day Air - December 13th: We guarantee that all orders placed on or before 5.00pm EST, Thursday 13th December and choose 'UPS Second Day Air' as the method of shipment will be shipped in time to arrive before the Holidays. Please note these orders must meet the requirements set out in our shipping policy. While every effort will be made to do so, we cannot guarantee that you will receive your parcel before the Holidays if you place your order after 5.00pm EST, Thursday 13th December.

UPS Next Day Air - December 19th: We guarantee to ship all orders received, that choose this method of shipment by 5.00pm EST, Wednesday 19th December. Please note these orders must meet the requirements set out in our shipping policy. The guarantees for UPS Next Day Air remain in effect throughout the holiday season. This is the safest method of transportation but also the most expensive.

International Orders - December 1st: International orders are shipped via USPS and need to be placed by 5.00pm EST, Saturday 1st December. There may be delays in customs which will delay delivery, particularly during the month of December. Please order early to avoid disappointment. Please note we do not ship perishable items outside of the United States.

Don't forget during check out we offer a section for special delivery instructions where you can order today and schedule your order for delivery on a future date. Please order early to avoid disappointment.
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We can only guarantee that after we get your order and it meets the requirements outlined below in our shipping policy, we will pack and ship it within approximately 2 - 3 business days.

Orders that contain perishable products and have not picked the correct shipping method are subject to further delays as we try to correct the order.

It's at the mercy of UPS after that. It is our policy that we are not responsible for orders that were shipped on time by us but were delayed by UPS shipping. Please read the following carefully so you may understand what UPS guarantees or not during the holiday season.

*         We are not responsible for a parcel that is delayed as a result of a UPS delay in the delivery of your parcel

*         We are not responsible if the shipping address provided is not correct.

*         Please ensure there is someone home to receive your package.

Please continue to read below or regular shipping policies, which all orders are subject to. 

FoodIreland.com is dedicated to delivering your order in pristine condition. Because we ship perishable and non perishable food items, each order is subject to our quality control parameters. This page outlines how we handle your order.

Please note the following:

  • When you place an order on our website it is downloaded to be processed the following business day.

  • Please allow 1 - 2 business days for order processing.

  • Perishable Orders (frozen products) are generally only shipped Monday to Wednesday.

  • Perishable Orders placed after 8am EST on Wednesday will be held and shipped on the following Monday.

  • The shipping method you have selected refers to the time in transit and not the time from when you place your order.

  • Please ensure there is somebody at the shipping address to receive the parcel.

  • We do not recommend shipping perishable items as surprise gifts, please inform the recipient so that they can make arrangements to receive and refrigerate the package.

  • If you need your order by a specific date please tell us in the 'Special Delivery Instructions' section during checkout and we will do our best to meet your needs.

  • We are not responsible for a parcel that is delayed as a result of a UPS delay in the delivery of your parcel.

  • We are not responsible if the shipping address provided is not correct.

  • If we encounter any delays with shipping your order, such as an item not being in stock, we will contact you via email.
  • Perishable Shipping Restrictions:
    To ensure the highest quality of products delivered to you, perishable items have shipping restrictions aimed at minimizing the 'time in transit'. All orders containing perishable products must be delivered within two days after leaving our warehouse.

    • Perishable Products:
    • These are main factors which affect an order containing perishable items:
      1. It must be shipped to ensure it arrives within two days. Perishable orders placed after 8am EST on Wednesday will be held to be shipped the following Monday. There are some exceptions.

      2. No orders containing perishable items can be shipped after Wednesday, as they would sit in a shippers warehouse over the weekend and spoil. There are some exceptions.

      3. An order containing a Small Perishable Item ( SPI ) must have a minimum of four SPI's in the order before we can ship it. This is due to packaging constraint in shipping Small Perishable Items.

      4. We cannot take responsibility for a parcel that was spoiled as a result of an incorrect shipping address entered on the order. Please make sure you enter the correct and exact shipping address. This is the biggest reason why a parcel is delayed and consequently spoiled. If you are not sure of a shipping address, please check it before you place the order.

    • Non Perishable Products:
    • Non Perishable products have no real shipping restrictions. They are shipped Monday thru Friday.

    • Shipping Perishable items internationally:
    • Due to customs delays outside our control and foreign Health Department regulations, it is not possible to ship perishable items outside of the United States. We can only ship perishable items within the United States of America.

    Shipping Options
    Orders placed on our website are all downloaded to be processed the following business day. Orders are processed on a FIFO system ( First In, First Out ). When you select a shipping method, it will refer to the time in transit and not the time from when you place your order:

      UPS Next Day Air:
    • If you select UPS Next Day Air - Your order will be processed and shipped the following business day. However, there are exceptions.
    • • If you select Next Day Air on a Thursday, we may have the option to ship your order on Friday to arrive on Saturday, but there will be an additional UPS charge for Saturday Delivery. You will be emailed and asked if you would like to proceed with this or if you would like us to hold your order and ship the following Monday to arrive on Tuesday.
    • If you select Next Day Air on Friday, Saturday or Sunday your order will ship on Monday to arrive on Tuesday.

      UPS 2nd Day Air:
    • If you select UPS 2nd Day Air, your order will be sent to the warehouse the following business day. Please allow 1 - 2 business days for order processing.
    • Please remember we only ship perishable orders on Monday, Tuesday & Wednesday.

      UPS Ground:
    • If you select UPS Ground your order will be sent to the warehouse the following business day. Please allow 1 - 2 business days for order processing.
    • If you order contains perishable items it will be shipped in accordance with our shipping guidelines whereby it will not be shipped over a weekend.

    Note: During peak seasons, there may be a longer delay in shipping your order. (Due to the volume of orders we receive during the months of November, December and March, please allow 3-4 business days for order processing.)

    What shipping method should I choose when ordering perishable items?

    • If your shipping address is within the 1 - 2 transit days outlined below by UPS then you may select UPS Ground.
    • If you are located outside these areas and you have ordered some perishable items then you will be required to select UPS 2nd Day Air.
    • If you have any queries or you are not sure what you should choose then please do not hesitate to contact us on our toll free number: 877 474 7436.


    What are Small Perishable Items (SPI's)?

    • A Small Perishable Item is one individual piece of a chilled or Frozen product.
    • When you order SPI's, you must order a minimum of four of these items or add a Large Perishable Item.
    • They must be packed in an insulated container in order to be shipped. We need to put a minimum of four Small Perishable items in our smallest insulated container before we can ship.
    • One or two Small perishable items in this insulated container are not sufficient to keep the temperature at the desired level before it reaches you.
    • SPI's have stock numbers beginning in the letters 'SPI'. They are basically all the individual Meat and Dairy products.
    • If you order a Large Perishable Item, you can order as few SPI's as you wish.
    • Imported Bread is considered a perishable item for shipping, but is not required to go in to an insulated container.

    What are Large Perishable Items (LPI's)?

    • A Large Perishable Item is basically a collection of Small Perishable Items and sold as a unit.
    • They consist of mainly of our breakfast packages. All Large Perishable Items begin with the stock number LPI.
    • If you order a LPI, you can order as many or few of the Small Perishable Items as you wish. The extra SPI's you order will be placed in the insulated container with your LPI.

    Are there any other types of Perishable Products?

    • Bread and Scones are classified as perishable and need to arrive within two days of leaving our warehouse.
    • However they are not packed on ice and therefore not considered an 'SPI'.
    • We pack bread and scones straight from the freezer but it will arrive in a defrosted state.
    • You have 4 days from date your order ships to consume bread and scones.

    What happens if I order a mixture of Perishable and non Perishable items?

    • If there is a savings to you by shipping the non perishable portion of your order by ground transportation, we will do so. Otherwise we will ship your entire order so it arrives to you within two days.

    How long does it take for my order to be packed and shipped?

    • Orders placed on our internet site are downloaded to be processed for the following business day. Orders are processed on a FIFO system ( First In, First Out ).
    • Please allow 1-2 business days for order shipment.
    • Please remember that no deliveries take place on weekends and there are restrictions on perishable delivery days.
    • Any order that contains perishable items generally cannot be shipped on Thursday or Friday as they would sit on a truck over the weekend and spoil.
    • Orders containing perishable items received on or after Wednesday are shipped the following Monday. There are some exceptions.
    • During peak seasons, there may be a longer delay in shipping your order.
    • In some cases, if a stock item is missing from your order, we may hold your order for a few days as we retrieve the missing stock item from our inventories stored at a different location.

    Can I schedule my order to arrive on a particular day?

    • Yes, during checkout there is a section for special delivery instructions.
    • Please add your requested delivery date and any other instruction here.
    • You can order today and schedule your order for delivery on a future date.
    • If we are unable to meet your requested ship date we will contact you and arrange for delivery as close to this date as possible.
    • Please remember that no deliveries take place on weekends and there are restrictions on perishable delivery days.

    Delivery Address Information

    • We cannot take responsibility for a parcel that was spoiled as a result of an incorrect shipping address entered on the order.
    • PLEASE make sure you have a correct and Valid shipping address. This is the the most common mistake people make and everybody loses out as we cannot refund any portion of the cost if perishable goods spoil as a result of an incorrect shipping address.
    • PLEASE Make sure you have the correct ZIP code, street address and Apartment number, if any. A business address is much safer to ship to than a residential address.
    • PLEASE remember that if you are shipping to an apartment number, you MUST tell the recipient to arrange for accepting the parcel if they are not home when the driver comes with the parcel. Couriers do not generally leave parcels outside apartment doors for security reasons unless instructed to do so by the recipient.
    • If you change the delivery address after your package has shipped there will be a UPS surcharge of $12.35. This will be charged to your card.
    • Also, we cannot take responsibility for a parcel that was spoiled as a result of nobody present to receive the parcel when it arrives at the shipping address.
    • PLEASE make sure there is somebody there to receive the package when it arrives. If we ship the goods to a shipping address and there is nobody there to accept the goods then there is nothing we can do about the perishable products that may spoil as a result.

    Tracking Your Order

    • Once your order leaves our warehouse, we will send you a tracking number to the email address you provided. You can from that point check where your order is at any time as it makes its way from our warehouse to you.
    • You may also login to your account on our website, view your 'Order History' and click on the tracking number assigned to your order.
    • Please make sure that there is somebody at the shipping address to receive the parcel. The Courier may leave the parcel at the address if there is nobody home. However, it is your responsibility to make sure that there is either somebody home or the courier is authorized to leave the parcel at the shipping address.
    • If the courier cannot make the delivery because there is nobody home, we will be unable to refund the cost of the perishable goods if they are spoiled as a result.
    • Please use the 'Special Delivery Instructions' during checkout to assist the courier with delivery.

    Can I specify a delivery time during the day to deliver my package?

    • No, unfortunately at present it is not possible to specify a delivery time during a specific day to deliver packages.
    • We use third party couriers who deliver our gifts via hundreds of local drivers.
    • If you believe your recipient or someone on their behalf may not be at home for delivery, perhaps you can specify a suitable work address.

    How do we calculate shipping charges?

    • All orders are shipped UPS or USPS. As you add items to your shopping basket, the weight of your basket increases. Once you enter the shipping address, the shipping charge is calculated.
    • These shipping charges are then presented to you instantly. You save considerably over other mail order shipping charges as you only pay shipping for what you order. Other mail order companies add on arbitrary shipping charges to orders resulting in most orders being overcharged for shipping.
    • You can check shipping charges for yourself on the UPS/USPS websites.
    • If you change the delivery address after your package has shipped there will be a UPS surcharge of $12.35. This will be charged to your card.

    Shipping Internationally

    • Although we can ship packages internationally we are restricted to non-perishable items.
    • We are unable to ship perishable items internationally as all packages are subject to delays in customs and we cannot guarantee that the products will arrive in a satisfactory condition.
    • Perishable items include: Sausages, Rashers, Black & White Pudding, Butter, Cheese, Salmon, Ham, Boiling Bacon, Bread and Scones.
    • International Orders are shipped via United States Postal Service and take longer to process than domestic orders.
    • International orders take approximately 6-10 business days for delivery. There may be delays in customs which will delay delivery, particularly during the month of December.
    • When shipping to Canada you will also have to consider, and be ready to pay, Canadian customs duties, this is charged by the Canadian government. We have no control over this and cannot determine the amount that will be charged.

    Shippping to APO/FPO/DPO

    • Although we can ship to these addresses, they do take longer to process.
    • Packages shipping to these addresses must be taken to the post office for shipment.
    • Please allow for approximately 10 business days for these orders to be processed.
    • We are unable to provide tracking information on these packages.

    Terms of Use.

    By using and shopping at FoodIreland.com, you are accepting the terms and conditions as set forth in our Terms of Use notice. If you do not agree to any of the terms and conditions in our terms of use clause, your only course of action is not to use or shop at our store.

    By using FoodIreland.com, you are accepting the practices described in this Shipping Notice and also our Terms Of Use, Return Policy and the Help section posted on this site.

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