FoodIreland.com Shipping Policies
FoodIreland.com is
dedicated to delivering your order in pristine condition. Because we ship
perishable and non perishable food items, each order is subject to our
quality control parameters. This page outlines how we handle your order. Please allow 2 - 3 business days for order processing.
Perishable Items
Shipping restrictions.
To ensure the highest quality of products
delivered to you, perishable items have shipping restrictions aimed at
minimizing the 'time in transit'.
All Orders containing
perishable products must be delivered within two days after leaving our
warehouse.
- Perishable Products:
There are three main factors which affect an order containing
perishable items:
1. It must be shipped to ensure it arrives
within two days. There are some exceptions.
2. No orders containing perishable items can be shipped after
Wednesday, as they would sit in a shippers warehouse over the weekend and
spoil. There are some exceptions.
3. An order containing a Small Perishable Item ( SPI ) must have a
minimum of four SPI's in the order before we can ship it. This is
due to packaging constraint in shipping Small Perishable Items.
- Non Perishable items:
Non
Perishable products have no real shipping restrictions. They are
shipped Monday thru Friday.
- Shipping Perishable items internationally:
Due to customs delays outside our control
and foreign Health Department regulations, its is not possible to ship
perishable items outside of the United States. We can only ship
perishable items within the United States of America.
What are Small
Perishable Items (SPI's)?
- A Small Perishable
Item is one individual piece of a chilled or Frozen product. They
must be packed in an insulated container in order to be shipped.
We need to put a minimum of four Small Perishable items in our
smallest insulated container before we can ship. One or two Small
perishable items in this insulated container are not sufficient to
keep the temperature at the desired level before it reaches you.
- When you order
SPI's, you need to order a minimum of four of these items before
we can ship them to you.
- SPI's have stock
numbers beginning in the letters 'SPI'. They are basically all the
individual Meat and Dairy products.
- If you order a
Large Perishable Item, you can order as few SPI's as you wish.
- Imported Bread is
considered a perishable item for shipping, but is not required to
go in to an insulated container.
What are Large
Perishable Items (LPI's)?
- A Large Perishable Item
is basically a collection of Small Perishable Items and sold as a unit.
They consist of our breakfast packages. All Large Perishable Items begin
with the stock number LPI.
- If you order a LPI, you
can order as many or few of the Small Perishable Items as you wish. They
extra SPI's you order will be placed in the insulated container with
your LPI.
Are there any other types of Perishable
Products ?
- Bread
is considered a perishable product. Our bread does not have any packaging restrictions as
chilled products, but they are classified as a perishable product
and need to arrive within two days of shipping.
- Bread Freezes
well, so if you order bread, place what bread you are not eating
immediately in the freezer.
- You may order as
few or as many pieces of bread as you wish with your order.
What happens if I order a mixture of Perishable
and non Perishable items ?
- We will split the order
up in to the perishable and non-perishable components.
- If there is a savings to
you by shipping the non perishable portion of your order by ground transportation, we will do so. Otherwise we will ship your entire order so
it arrives to you within two days.
This all seems complicated, what happens if I
choose incorrectly ?
- We check each
and every order to make sure that the correct shipping method has been
picked. Our aim is to make sure that your order arrives in perfect
condition. This is our job and we guarantee that we ship you order by
the most cost effective route.
- If you picked ground
transportation for a perishable item and if we need to change it to Air
transportation to ensure the products arrive in perfect condition, there
will be a increase in the shipping charge.
What shipping methods are
available?
Orders
placed on our website are all downloaded to be processed the following business
day. Orders are processed on a FIFO system ( First In, First Out ).
When you select a shipping method, it
will refer to the time in transit and not the time from when you place
your order:
UPS Next Day Air:
For example: If you place your order
on Monday selecting Next Day Air, we will process and ship your
order on Tuesday with a scheduled delivery of Wednesday.
If, however, you select Next Day Air
on a Thursday, then we can ship your order on Friday to arrive on
Saturday, but there will be an additional UPS charge for Saturday
Delivery. You will be emailed and asked if you would like to
proceed with this or if you would like us to hold your order and
ship the following Monday to arrive on Tuesday.
If you select Next Day Air on
Friday, Saturday or Sunday your order will ship on Monday to arrive
on Tuesday.
UPS 2nd Day Air:
If you select UPS 2nd Day Air, your order will be processed the following business day. Please allow 1 - 2 business days for shipment. Please remember we only ship perishable orders on Monday, Tuesday & Wednesday.
UPS Ground:
If you select UPS Ground your order
will be processed the following business day. Please allow 1 - 2 business days for shipment. If you order contains
perishable items it will be shipped in accordance with our shipping
guidelines whereby it will not be shipped over a weekend.
Note: During peak seasons, there
may be a longer delay in shipping your order. (Due to the volume of orders we receive during the months of November, December and March, please allow 3-4 business days for order processing.)
What shipping method should I
choose when ordering perishable items?
If your shipping address is within
the 1 - 2 transit days outlined below by UPS then you may select UPS
Ground. If you are located outside these areas and you have ordered
some perishable items then please select UPS 2nd Day Air. If you
have any queries or you are not sure what you should choose then
please do not hesitate to contact us on our toll free number: 877
474 7436.

How long does it take for my order to be packed
and shipped ?
- Orders placed on our
internet site are all processed for the following business day. Orders
are processed on a FIFO system ( First In, First Out ). Please allow 1-2 business days for order shipment.
- Any order that contains
perishable items generally cannot be shipped on Thursday or Friday as
they would sit on a truck over the weekend and spoil.
- Orders containing
perishable items received on or after Wednesday are shipped the
following Monday. There are some exceptions.
- During peak seasons,
there may be a longer delay in shipping your order.
- In some cases, if a stock
item is missing from your order, we may hold your order for a few
days as we retrieve the missing stock item from our inventories
stored at a different location.
How do we calculate shipping charges ?
- All orders are shipped
UPS or USPS. As you add items to your shopping basket, the weight of your basket
increases. Once you enter the shipping address, the shipping charge is
calculated.
- These shipping charges
are then presented to you instantly. You save considerably over other
mail order shipping charges as you only pay shipping for what you order.
Other mail order companies add on arbitrary shipping charges to order
resulting in most orders being overcharged for shipping.
- You can check shipping
charges for yourself in the ups website.
- If you change the delivery address after your package has shipped there will be a UPS surcharge of $10.00. This will be charged to your card.
How can I track my order
?
- Once your order leaves
our warehouse, we will send you a tracking number to the email address
you provide us. You can from that point check where your order is at any
time as it makes its way from our warehouse to you.
- You may also track you
order by clicking on the tracking icon which appears on the left menu of
every screen and entering in your order number.
- Please make sure that
there is somebody at the shipping address to receive the parcel. They Courier
may leave the parcel at the address if there is nobody home. However, it
is your responsibility to make sure that there is either somebody home
or the courier is authorized to leave the parcel at the shipping
address.
- If the courier cannot
make the delivery because nobody home, we will be unable to refund the
cost of the perishable goods if they are spoiled as a result.
What happens if the parcel is late
or if the
goods arrive spoiled ?
- We will gladly refund the cost of
spoiled perishable goods that arrive late as a result of the courier making an error (
Package delayed in transit etc ... ).
- We cannot take
responsibility for a parcel that was spoiled as a result of an
incorrect shipping address
entered in the order.
- If a packages is lost in transit the by
the shipper ( UPS / USPS / DHL / Fed Ex ) FoodIreland.com will issue a
tracer on the package.
This process locates the lost package and may take several days. As soon
as the shipper locates the package and if the package can not be delivered
or if the shipper determines the package to be 'Lost', we will reship the
order as per the original shipping method chosen in the original order.
- PLEASE make sure you have a correct and Valid shipping address. This is
the the most common mistake people make and everybody looses out as we
can not refund any portion of the cost if perishable goods spoil as a
result of an incorrect shipping address.
- PLEASE
Make sure you have the correct ZIP code, street address and Apartment
number, if any. A business address is 100 times safer to ship to than a
residential address.
- PLEASE remember that if you are shipping to an
apartment number, you MUST tell the recipient to arrange for accepting
the parcel if they are not home when the driver come with the parcel.
Couriers
do not generally leave parcels outside apartment doors for security
reasons unless instructed to do so by the recipient.
- If you change the delivery address after your package has shipped there will be a UPS surcharge of $10.00. This will be charged to your card.
- Also, we cannot take
responsibility for a parcel that was spoiled as a result of nobody
present to receive the parcel when it arrives at the shipping address.
- PLEASE
make sure there is somebody there to
receive the package when it arrives. If we ship the goods to a shipping
address and there is nobody there to accept the goods then there is
nothing we can do about the perishable products that may spoil as a
result.
What happens if there are items missing from my
order ?
- Inside your order is a
packing slip which indicates how many of each item you ordered and how
many were shipped.
- A couple of days after
you receive your order, an invoice will be e-mailed to you which should
match up with what was shipped to you. If there is a discrepancy, please
call us immediately.
- You are NEVER
charged for items that were not
shipped to you even if you ordered them.
- You may backorder the
goods missing from your order by sending an email to orders@foodireland.com
stating your invoice number and stock number and quantity of items you
wish to backorder.
- Please remember that we
accept no liability for being out of stock of any item ordered which was
not in stock at time of packing and shipping your order.
Do Food Ireland ship
internationally?
Although we can ship packages
internationally we are restricted to non-perishable items.
We are unable to ship perishable
items internationally as all packages are subject to delays in
customs and we cannot guarantee that the products will arrive in a
satisfactory condition. Perishable items include: Sausages,
Rashers, Black & White Pudding, Butter, Cheese, Salmon, Ham, Boiling
Bacon, Bread and Scones.
International Orders are shipped via United States Postal Service and take longer to process than domestic orders. When you place an international order on our website we will contact you within 5 business days with the actual USPS shipping charges. We will then hold your order until we receive approval from you for these charges.
International orders take approximately 6-10 business days for delivery. There may be delays in customs which will delay delivery, particularly during the month of December.
When shipping to Canada you will also have to consider, and be
ready to pay, Canadian customs duties, this is charged by the
Canadian government. We have no control over this and cannot
determine the amount that will be charged.
Do Food Ireland ship
to APO/FPO/DPO?
Although we can ship to these addresses, they do take longer to process. Packages shipping to these addresses must be taken to the post office for shipment. Please allow for approximately 10 business days for these orders to be processed.
Can I order products by the
case?
We offer a wide range of our
products by the case. When you purchase items by the case, you save
anywhere from 10% to 50% on the full retail prices of the individual
retail units of those items.
If at the time of purchasing the case you ordered is out of stock in
our warehouse, we will email you with an expected replenish date and
we will ship the case as soon as the product arrives to our
warehouse. Please note we cannot back order sale items.
It is important to note that we are importing products from Ireland
and our stock levels can be subject to delays due to our supplier in
Ireland and also customs here in the US.
Terms of Use.
- By using and shopping at
FoodIreland.com, you are accepting the terms and conditions as set forth
in our Terms
of Use notice. If you do not agree to any of the terms and
conditions in our terms of use clause, you only course of action is not
to use or shop at our store.
By using FoodIreland.com, you are
accepting the practices described in this Shipping Notice.
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