Questions ( FAQ's )
How much are
the shipping charges for my parcel?
- As each order is
different, the best way to find out what it cost to ship your
parcel is browse through the store, add the items you want to you
basket and then proceed to checkout. After you enter in the
shipping address and press 'continue' your order details are
calculated based on the weight of your basket and your shipping
address. A selection of different shipping charges are presented
to you and you can choose one. If you are not happy with the
shipping charges, you can cancel your order without entering in
any credit card details.
How can I be sure the
perishable products I order arrive in good condition?
- All perishable products
are packed in FDA approved Insulated containers that keep chilled
products at or below refrigeration temperatures for the duration of the
shipping process. The containers are essential mini coolers that can be
reused by you if you wish.
- When the products arrive,
there should be someone there to place the products in the freezer or
- Make sure you type in the
correct and exact shipping address. This is the biggest reason why a
parcel is delayed and consequently spoiled. If you are not sure of a
shipping address, check it before you place the order.
- For more information on
the safety of frozen food, you can read an article published by the US
Dept. of Agriculture on Frozen food concerns. Click here to read this
article USDA report on the safety of frozen food
I am looking for a
specific product, but can't remember it's name ?
- A common question. The
best thing to do here is try and remember what type of product it is (
Tea, biscuit, dessert etc .. ) and browse the categories on the left
You could also enter this information in the search box located on top
of the left menu bar.
If that fails, post a question in our chat
room. Someone will answer your question as soon as possible.
I don't like using my
credit card on the internet, what can I do ?
- After you place items in
your basket and go to checkout to enter your address and credit card
number, you enter a secure zone on our site. We guarantee
that no one will see your name, address or credit card details through
out the order process. Its safer than handing your credit card over in a
- If you still are not
comfortable using your credit card details, print out your order
at the checkout counter before you are asked for your credit card
information and either fax it to us at 718 944 7363 with your credit
card details, or call us at 1 877 474 7436. This print out of your order
will have stock numbers on it which will speed up the process of calling
in an order.