How much are the  shipping charges for my parcel?

• As each order is different, the best way to find out what it cost to ship your parcel is browse through the store, add the items you want to you basket and then proceed to checkout. After you enter in the shipping address and press 'continue' your order details are calculated based on the weight of your basket and your shipping address. A selection of different shipping charges are presented to you and you can choose one. If you are not happy with the shipping charges, you can cancel your order without entering in any credit card details.

How can I be sure the perishable products I order arrive in good condition?

• All perishable products are packed in FDA approved Insulated containers that keep chilled products at or below refrigeration temperatures for the duration of the shipping process. The containers are essential mini coolers that can be reused by you if you wish.
• When the products arrive, there should be someone there to place the products in the freezer or refrigerator immediately. 
• Make sure you type in the correct and exact shipping address. This is the biggest reason why a parcel is delayed and consequently spoiled. If you are not sure of a shipping address, check it before you place the order.
• For more information on the safety of frozen food, you can read an article published by the US Dept. of Agriculture on Frozen food concerns. Click here to read this article USDA report on the safety of frozen food

I am looking for a specific product,  but can't remember it's name ?

• A common question. The best thing to do here is try and remember what type of product it is ( Tea, biscuit, dessert etc .. ) and browse the categories on the left menu bar.
  You could also enter this information in the search box located on top of the left menu bar.
  If that fails, post a question in our chat room. Someone will answer your question as soon as possible.

I don't like using my credit card on the internet, what can I do ?

• After you place items in your basket and go to checkout to enter your address and credit card number, you enter a secure zone on our site. We guarantee that no one will see your name, address or credit card details through out the order process. Its safer than handing your credit card over in a restaurant !
• If you still are not comfortable using  your credit card details, print out your order at the checkout counter before you are asked for your credit card information and either fax it to us at 718 944 7363 with your credit card details, or call us at 1 877 474 7436. This print out of your order will have stock numbers on it which will speed up the process of calling in an order.
  

If you have a question that is not answered here, email it to faq@foodireland.com and we may add it to this list !